Need help? Call customer service at 248-347-0850.
Email Customer Care
Email customer care at firstname.lastname@example.org
ONE OF A FIND FURNITURE & ACCENTS strives to provide 100% customer satisfaction on all our products and services. We use only the highest standards in our shipping methods. Please contact us at 248-347-0850 or email us at email@example.com for more information.
Returns & Exchange
RETURN POLICY ONE OF A FIND FURNITURE & ACCENTS strives to provide 100% customer satisfaction on all our products and services. Unless noted below, any item purchased on our website can be returned for a full refund as long as we receive a return request no later than 7 days after delivery and the item is unused. Please thoroughly inspect your order upon delivery. If your order is damaged or defective upon arrival, please contact us at (616) 956-5129 or email us at firstname.lastname@example.org to receive a return authorization number. Once a returned item is received, the item will be inspected, and exchanges, credits, and refunds will be issued for the purchase price only. Please make sure your merchandise is in new and unused condition with original packing material and invoice attached. Any taxes charged will be refunded in accordance with state and local laws. Shipping and return shipping charges are non-refundable with the exception of damaged or defective merchandise. Re-stocking fees may apply up to 25% of purchase. The return authorization number is required to accompany the merchandise, along with original packaging and invoice. CUSTOM/SPECIAL ORDERED ITEMS Customers have 24 hours from time of order is placed to cancel without penalty. A 25% restocking fee will be charged if order is canceled after the 24 hour period. Lead times are estimated on past experience and current commitments from suppliers. However due to factors beyond our control such as back orders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor deposits refunded due to late lead times and/or delivery. RUGS Standard rugs may be returned with the original receipt for a refund or exchange within 72 hours of delivery. Rugs that are damaged or soiled in any way will not be accepted for return. AS IS AND CLEARANCE ITEMS Items in this category are sold on a “final sale” basis. Returns or exchanges for “as is” or “clearance” items will not be accepted.
WHERE ARE THE ONE OF A FIND B&M STORES? One of a Find Furniture & Accents (Novi) 26140 Ingersol Drive, Novi, MI 48375 ARE THE SAME PRODUCTS OFFERED IN EACH STORE? We carry a great variety of products. So many in fact that we receive new arrivals each week. While we carry many of the same products, there is some variation. When it comes to our One of a Find Handcrafted Pieces, those are 100% unique and are one of a kind. Please call or email one of our stores to inquire about a specific product that interests you. WHAT SERVICES DO YOU PROVIDE? All of our stores offer in-home design consulting. Please contact our store location for details and making appointments. Novi: (248) 347-0850 or Email: email@example.com WHAT SERVICES DO YOU PROVIDE TO DESIGNERS? In-store, we offer to the trade discount to designers with proof of proper credentials. Please see our Designer Program page for more information. CUSTOMER SERVICE HOW DO I SUBMIT POSITIVE FEEDBACK ABOUT MY EXPERIENCE WITH ONE OF A FIND FURNITURE & ACCENTS? We are so glad you enjoyed your experience with us! Please feel free to write us a review about your experience on one of our company Yelp pages or connect with us socially via Facebook or Twitter. We look forward to connecting with you! WHERE CAN I SUBMIT COMMENTS OR CONCERNS? We are sorry to hear your experience was not 100% satisfactory. As we strive to offer every customer a great experience, we would love to hear from you how we might improve upon our services for your next visit! To submit your feedback – please call or email our Customer Service Representatives anytime at (616) 956-5129, or connect with us via email at firstname.lastname@example.org. WHAT IF A PRODUCT ARRIVES DEFECTIVE? We gladly work with our customers to get them the product they expected to receive! Customers often work with our customer representative to determine what the defect is, how it could get repaired, in what time frame and by whom. In these situations please call our store’s Customer Service Rep to reach the appropriate support person. CAN I EXCHANGE OR RETURN PRODUCTS TO ONE OF A FIND FURNITURE & ACCENTS? To return a product, please bring your invoice with the product within 3 days after delivery. We will then direct you to the most convenient course of action to fulfill your return or exchange. WHO DO I CONTACT IF I HAVE A QUESTION ABOUT A PRODUCT? Please call our Customer Service number: 248-347-0850. Our representatives will be able to assist you with questions regarding shipping, price, etc. WILL LARGE RETURNS, LIKE COUCHES OR MEDIA CONSOLES BE ACCEPTED IN STORES? Yes, but only with prior approval. Please call or email our store(s) first to speak with a Manager who can provide you authorization and instructions on how to deliver the item. In most cases you will be instructed to deliver the item to one of our two loading docks. We take careful consideration with these returns as their size requires extra staff. ENGAGE WITH US/OUR STORES WHAT TOPICS ARE COVERED IN YOUR E-BLASTS? HOW OFTEN ARE THEY SENT? E-blasts are sent out to share news about any sales and when we have a new blog post or promotion. Our blog posts are curated with content that celebrates our store, our buyers, and our product! Click here to enroll today. DO YOU HAVE SPECIAL EVENTS? Yes, we have special events in our stores! Please sign up for our email newsletter to get information about events, sales, and in-store happenings.